Our Policy on Shipping
Most items are shipped within 24-72 hours
from our California location or one of several other drop ship locations (shipping only occurs on weekdays / Mon-Fri). If an order is not shipped within 5 working days from the time of purchase, you will be notified of the expected shipping date.
You may cancel your order at any time prior to shipment.
Ninety Two (92%) percent of our orders are shipped within 24 hours, however, it is possible that on occasions, certain items may be on back-order resulting in longer shipment time. All special order items will ship as soon as received.
Drop Shipment Partners are a major part of 800CoolSTUFF, we have drop ship partners across the world, each partner uses a variety of measures to move merchandise from their warehouse(s) in their country to America and from there, delivery is fulfilled by one of their contracted U.S. partners such as the U.S.P.S.
Our Shipping Charges
- Any items that are ordered from the FREE products category will each accrue a $9.99 shipping charge in the checkout process.
- Items which include shipping will incur no other shipping related charges.
- Items which do require shipping that are not Flat Rate or FREE delivery, will provide a method of calculating shipping charges as you are shopping.
- Shipping rates offered are based upon UPS or FedEx real time rates for all USA state deliveries plus a minimal charge for packaging & handling.
Services Not Offered
- C.O.D. (Cash On Delivery)
- Saturday OR Sunday delivery (unless otherwise denoted)
Your ResponsibilitiesIt is your responsibility to inspect and/or refuse to accept any damaged merchandise delivered by these carriers. Each carrier has specific rules for reimbursement of damaged products. UPS OR FedEx OR U.S.P.S. packages that are damaged should be REFUSED. We routinely insure packages so that you will not be responsible for damaged items IF YOU REFUSE ACCEPTANCE.
Our products are inspected for package integrity before they leave our shipping facility. Likewise, products which are fulfilled by our Drop Ship Partners are checked for integrity prior to departure, all packages are carefully packaged to ensure they arrive at their destination in a satisfactory condition.
Please contact 800CoolSTUFF and the shipping company if you have any problems with your shipment.